General
1.1.The quantity of goods available to purchase, indicated with a time delay and may differ from the actual state of the warehouse.
1.2.The Buyer shall have the following obligations. When preparing the Order, to provide accurate description of the necessary Good, its number according to the manufacturer’s catalogue or all the car data necessary for precise identification of the desired Good (the car chassis number (VIN), type and engine number, presence (absence) of a conditioner, gear box type and number, bodywork assembly, etc.). In case of placing the Order independently without consulting the Seller’s consultants, the Buyer shall take responsibility for the choice of the Good.
1.3.When ordering goods are not booked. The sale contract is concluded (in force) since changing the status of an order for "paid".
1.4.Disputes arising between the buyer and 
busparts.eu  in connection with orders and purchases are resolved by the parties through negotiation.

1.5.In the case of dispute arising with busparts.eu  the consumer has also the right to turn to an out-of-court dispute resolution body, which is the Consumer Disputes Committee operating under the Estonian Consumer Protection Board. The contact details of the Consumer Disputes Committee and the procedure rules of out-of- court dispute resolution are available at the home page of the committee at www.komisjon.ee. The procedure in the Consumer Disputes Committee is free of charge.

 

  1.  Price
    2.1.All prices include VAT.

 

3.Placing an order

3.1. Add the needed spare parts to your order.
3.2. Fill in the required fields on the order page, choose a method of delivery for the spare parts that suit you, and press the link “Send order”.
3.3.busparts.eu  will submit an invoice to the e-mail address given when placing the order, upon the payment of which our transport partners will deliver the spare parts.
3.4 Unpaid orders will be cancelled 5 days after the order has been placed.

 

4. Payment

4.1 Goods are paid for:
* By transfer (via Internet bank),
* Through a bank link of Swedbank ,SEB or Luminor Bank
* At the main office of Busparts.eu.
4.1.The client is obliged to pay the account to check and make sure that all of these data correspond to reality and actually made the order. Term of payment accounts - 5 working days of your order. The order fulfillment will begin only after receipt on account 
busparts.eu  specified amount. If after the expiration of the payment account remains unpaid, the order is automatically canceled.

 

  1.  Delivery
    5.1.The delivery is FREE anywhere in Estonia, if the purchase amount exceeds 300. - EUR.

5.2.Depending on the product delivery is made services OSC Post .

5.3. The goods are delivered within 1-5 working days (only Estonia)
The goods are delivered within 3-7 working days (only Finland)
The goods are delivered within 5-14 working days (worldwide)

5.4. Shipping cost is calculated according to the transport company's price list.

5.5. If the goods are not in stock, the delivery time may take longer. In this case, the buyer will be promptly notified by the service department  busparts.eu .

 

6. Return of goods

6.1. The customer has the right after the payment to cancel his order, notifying busparts.eu accordingly to the e-mail address BUSPARTS.EU@GMAIL.COM In the application it is necessary to indicate the account number / order. The prepayment will be returned to the Customer on the settlement account within 14 calendar days after receipt of the application.

6.2. busparts.eu bears the cost of returning the goods defects could not be identified by visual inspection of the goods, or if the goods do not meet the order due to the fault of busparts.eu

6.3.Busparts.eu does not bear responsibility for the goods that were damaged due to inappropriate use of the goods by the Customer, alteration, incorrect installation and dismantling, as well as due to negligent attitude to the goods.

6.4.To return the spare parts, you must submit an application by sending it to the e-mail address  BUSPARTS.EU@GMAIL.COM within 14 days from the receipt of the spare parts. The Client will be contacted and agreed to return the parts at the earliest opportunity, but not later than within 14 days. The customer must return the spare parts no later than 30 days after the application for return.

6.5.Money for the return of spare parts is returned to the Customer after checking the parts received back, but not later than within 14 days.

6.6. busparts.eu reserves the right to cancel the order in case if:

* The customer did not make an advance payment on the invoice issued on the basis of the order within the time specified in the invoice,

* The ordered goods have ended in the warehouse of the supplier, and the Customer does not agree with the proposed busparts.eu product for replacement. The prepayment is returned to the Customer on the settlement account within 7 working days after receipt of the relevant application. 

6.7. busparts.eu has the right to refuse to execute the order at any time if, for reasons beyond its control, the execution of the order is impossible or significantly hampered. Busparts.eu immediately notifies the client about the refusal to fulfill the order by e-mail or by phone. At the request of the client, busparts.eu undertakes to justify in writing the refusal to execute the order. In case of refusal to execute the order, busparts.eu undertakes to return the paid amount to the client within 3 working days. In the event of refusal to execute the order, busparts.eu shall not be liable to the client or third parties for damages caused by refusal to execute the order.

7. Guarantee

7.1.

busparts.eu is not responsible for the fact that the spare part does not fit your vehicle. But in this case, you can return the spare part within 7 calendar days. The warranty does not cover costs that cover the transportation, installation, dismantling and testing of the parts.

7.2.

The warranty does not apply if the spare part is unmounted by the customer or damaged by it. Also, the warranty does not cover costs that cover the transportation, installation and dismantling of the spare part.

7.3.

The parts sold by us are  the right to return within 7 calendar days, starting from the day of sale.

 

  1.  Responsible parties
    8.1.
    busparts.eu  responsible to the client and the client is responsible to the busparts.eu  for damage to the other side of a violation of these Terms of cases and to the extent established by legislation of the Republic of Estonia.
    8.2.
    busparts.eu  not responsible for any damage suffered by the client or the delay of delivery if the damage or delay in delivery caused by circumstances that are busparts.eu  could not influence, and the onset of which busparts.eu  did not foresee and could not have foreseen.

 

  1.  Privacy Policy
    9.1.When you register at an online store and shopping 
    busparts.eu  retains personal customer data (name, address, telephone number and e-mail address, telephone number) and all the information about the purchase. All data received from the customer during the order process, busparts.eu  regarded as personal data of the client and are treated as confidential information in accordance with the Law on the processing of personal data to better procurement planning and analysis of consumer habits. Busparts.eu not transmit any data obtained from third parties, except the minimum necessary for the organization of delivery of data.
    9.2.The customer has the right to view the data in the possession busparts.eu , and to prohibit their further processing.

    9.3.Using an encrypted data channel between 
    busparts.eu  banks and guarantees that no outsider, including busparts.eu , does not get access to personal bank customer information.